Creating - and measuring - a coaching culture
August 12th, 2009 | Published in 360 Degree Feedback, Coaching, Measuring Performance
In this debate in Training Zone there are some great nuggets about how to create a coaching culture. We would add:
And then how do you know if it’s working?
Once all these key training and cultural changes are put in place, how well are we measuring the effects? I.e. as Trevor says, where is the evidence?
The only way you will know is by measuring, before and after the
manager training, coaching or other intervention:
- What are the changes in observed behaviour?
- What are the changes in results?
It’s not difficult, nor does it need to take lots of time, especially now when everything can be doneonline, consistently and confidentially.
It could be as simple as an online questionnaire that the coachee sends to their all colleagues every 3 - 6 months saying, for example:
How am I communicating?
How am I managing?
How am I sharing information?
How am I whatever I am working on with my coach….?
Easy to respond to, easy to score…and easy to measure the results and pull out
the key messages.
Oh and make sure your staff survey asks some specific questions about the quality and frequency of manager coaching.
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